Amazon Job – Case Manager

Website Amazon

Job Description:

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience.

Job Responsibilities:

  • Critically assess and adjust the case management plan to an employee’s changing needs
  • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
  • Address and respond to sensitive situations
  • Ensure compliance with standard work, federal/state regulations, and company policy
  • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
  • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
  • Troubleshoot issues and seek to remove barriers before, during, or after a leave event
  • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
  • Maintain system records to ensure accurate and timely information/documentation
  • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
  • Identify and solve problems that may arise, sometimes with limited information
  • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees
  • Communicate regular updates to employees and stakeholders both verbally and in writing
  • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon

Job Requirements:

  • Experience working multiple projects or cases independently in environment with changing priorities
  • Bachelor’s degree or equivalent professional or military experience.
  • 2+ years of related experience in a leave of absence and/or disability claim management role
  • 2+ years of experience as a case manager using case management systems, reviewing cases for eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan. 6+ years of experience will qualify in lieu of a Bachelor’s degree.
  • Experience in MS Word, Excel, Access, Outlook and PowerPoint
  • Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
  • One year of experience in Human Resources or customer service in a leave and/or disability field can be substituted for one year as a case manager
  • Experience working with confidential information

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Seattle, WA, US

Application Deadline: N/A

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