Amazon Job Openings – Pharmacy Technician

Website Amazon

Job Description:

The Clinical Customer Care Team are a combination of experienced Customer Care associates and Certified Technicians who provide help for incoming calls, supervisor level requests, and additional outbound support seven days a week. This is a Work from Home (WFH) position.

Job Responsibilities:

  • Monitor and process all help desk assigned tasks on a daily basis
  • Assist with incoming calls as needed.
  • Serves as a point of contact for any system or technology/software outages and notifies all appropriate parties for resolution.
  • Investigate and report QRE’s
  • Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate
  • Make outbound calls including for a variety of purposes
  • Constant collaboration with teammates
  • Act as primary point of contact for escalated calls by CC Associates, handle escalated calls and follow through until resolution has been met.
  • Complete tickets to support Customer Care Team including but not limited to: replacements/reuploads, misc tasks
  • Assist CC Associates by providing guidance and feedback utilizing a consultative approach to continually develop CC staff knowledge.
  • Maintain confidentiality of all customer information
  • Maintain advanced understanding of all Amazon Pharmacy policies and procedures as well as AP products and services.
  • Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned

Job Requirements:

  • Must meet minimum work from home requirements (work area should be secluded, private and secure, as well as internet speeds greater than 10 mbps, etc)
  • Ability to work autonomously and proactively identify areas in needs of improvement
  • Flexible, ability to adapt to change and adjust to changing demands
  • Must reside and work in the state of New Hampshire
  • Aptitude to learn, pharmacy laws and regulations nationwide and specific to New Hampshire
  • Strong interpersonal skills, including professional written and verbal communication
  • CPhT certification is not required but is encouraged
  • Upholds Amazon’s Core Values and a passion for providing exceptional customer experience
  • Must have an active Registered Pharmacy Technician license with the New Hampshire Board of Pharmacy (if you do not have a license Amazon Pharmacy will assist you in obtaining).

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Manchester, NH, US

Application Deadline: N/A

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