Amazon Careers – Cloud Support Engineer

Website Amazon

Job Description:

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Job Responsibilities:

  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Learn and use groundbreaking technologies.
  • Drive customer communication during critical events.
  • Interact with leading engineers around the world.
  • Write tutorials, how-to videos, and other technical articles for the developer community.

Job Requirements:

  • Good Unix/Linux or Windows system administration skills.
  • 7+ years of relevant experience
  • Knowledge of video packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file based workflows
  • Strong understanding of networking protocols: DNS, HTTP, SSL, TCP and UDP.
  • Knowledge of client/server and distributed systems architectures.
  • Experience operating and troubleshooting email services using SMTP protocol
  • Understanding of Content Delivery Networks
  • Experience with scripting (i.e. bash, Java Script, Node JS, Python, PowerShell etc.)
  • Knowledge of compressed and uncompressed digital video and audio standards, especially around HEVC, H.264 and MPEG-2 technologies
  • Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
  • Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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