Amazon Positions – Store Zone Lead

Website Amazon

Job Description:

As a Lead, you will contribute to a vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You ensure that all operations in your area are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager.

Job Responsibilities:

  • Must be able to work flexible hours including nights, weekends and holidays
  • Receive, stock, and replenish product
  • Contribute to continuous improvement by identifying and communicating barriers to success
  • Perform additional duties as assigned
  • Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
  • Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
  • Support associate onboarding and provide ongoing process training as needed
  • Maintain cleanliness of the work environment
  • Operate point-of-sale (POS) systems and handle cash
  • Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
  • Work with a manager to maintain the high quality and safety standards
  • Act as a floor leader for associate questions and customer escalations
  • You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
  • Use systems to scan, process, and count inventory

Job Requirements:

  • One of the following: 3+ years in a customer-facing environment, 1+ year at Amazon, or work experience at an Amazon Physical Store
  • Interest in learning new skills and contributing to many different zones within the store
  • High school or equivalent diploma
  • One of the following: 1+ year of floor leadership, 1+ year at Amazon, or work experience at an Amazon Physical Store
  • Demonstrated positive work attitude
  • Strong communication and customer service skills

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Lorton, VA, US

Application Deadline: N/A

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