Barnes and Nobles Job Openings – Store Support Technician

Website Barnes & Noble, Inc.

Job Description:

The Support Technician provides first-level support for all calls and tickets coming into the Barnes & Noble Store Systems Help Desk.

Job Responsibilities:

  • Ensure all activity is clearly documented in the issue tracking system.
  • Provide technical or logistical support to any projects as assigned.
  • Escalate any store issues as necessary to the proper level of support.
  • Troubleshoot, diagnose and resolve technical issues from all stores.
  • Identify and communicate any patterns or trends of incoming calls to Help Desk Management.
  • Place and expedite service calls with our outside vendors when on-site assistance is required.
  • Provide proper follow up of all unresolved issues regarding not only calls personally received, but any open calls in our system.

Job Requirements:

  • Knowledge of Dell and HP PCs a plus
  • Experience with Phone Support for a large Enterprise
  • Experience with Remote access tools, single sign on solutions, and utilizing basic Active Directory tools.
  • Strong focus on customer relationships and the ability to work and collaborate in a team environment
  • Knowledge of Dell PowerEdge Server a plus
  • Strong multi-tasking skills and a strong work ethic
  • Excellent written and verbal communication skills and analytical, problem-solving skills
  • PC hardware and troubleshooting knowledge
  • Knowledge of Cisco and Meraki Routers and switches a plus
  • General knowledge of Microsoft Operating systems. Knowledge of Apple devices a plus. (Windows 7, 8.1,10 and Windows Server 2012 operating systems)
  • Basic WAN/LAN knowledge
  • Knowledge of Meraki Access Points a plus
  • Basic understanding of TCP/IP Network devices and Printers. (General network connectivity issues)
  • Ability to work a flexible schedule based on business needs
  • Associate’s degree or technical school certificate required along with 1-2 year’s related experience, preferably in a Call Center environment

Job Details:

Company: Barnes & Noble, Inc.

Vacancy Type: Full Time

Job Location: Westbury, NY, US

Application Deadline: N/A

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