Best Buy Geek Squad Jobs – Consultation Professional

Website Geek Squad

Job Description:

A Geek Squad Apple Pro Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them.

Job Responsibilities:

  • Ensure functionality of consultation stations and Client area is stocked with necessary collateral
  • Monitor the reservation queue throughout the day to make sure all Clients are being helped
  • Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)
  • Manage the shipping and receiving process for the Precinct
  • Apple Pro Consultation Agent manages the Client’s services experience from check in thru check out.
  • Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager
  • They are responsible for “aligning” with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.
  • Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations.
  • Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots

Job Requirements:

  • High School diploma or equivalent
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
  • Ability to work successfully as part of a team
  • Experience actively using and learning about customer electronics
  • 1 year of retail or customer service experience
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • 1 year of experience diagnosing or repairing electronics

Job Details:

Company: Geek Squad

Vacancy Type: Full Time

Job Location: Visalia, CA, US

Application Deadline: N/A

Apply Here

 Report Job