California Water Jobs – Customer Service Representative

Website California Water Service Company

Job Description:

The Associate Customer Service Representative (CSR) provides regional customers support via telephone and other communication channels for multiple districts. This position is located in Chico, CA.

Job Responsibilities:

  • Organize and schedule service delivery, billing, and collections
  • Communicate with outside agencies and departments for service efforts
  • Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity
  • Document work orders, respond to customer emails and update customer accounts
  • Process customer service paperwork as necessary
  • Provide customers with information regarding Company programs and services
  • Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns
  • Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions
  • Communicate between regional customer support center and local districts

Job Requirements:

  • A CSR must be able to communicate effectively with their supervisor, co-workers and the public
  • Upon hire, must provide proof of COVID-19 vaccination status
  • Must be proficient in computer skills including Microsoft Office
  • Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
  • A CSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols
  • Must possess a high school diploma or equivalent
  • A CSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information
  • Strong reading and writing skills are required
  • Clerical experience is required

Job Details:

Company: California Water Service Company

Vacancy Type: Full Time

Job Location: Chico, CA, US

Application Deadline: N/A

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