Website California Water Service Company
Job Description:
The Associate Customer Service Representative (ACSR) provides regional customers support via telephone and other communication channels for multiple districts. This position is located in San Mateo, CA.
Job Responsibilities:
- Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions.
- Process customer service paperwork as necessary
- Provide customers with information regarding Company programs and services.
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns.
- Communicate between regional customer support center and local districts.
- Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity.
- Document work orders, respond to customer emails and update customer accounts.
- Communicate with outside agencies and departments for service efforts.
- Organize and schedule service delivery, billing, and collections.
Job Requirements:
- Strong reading and writing skills are required
- Clerical experience is required
- Must be proficient in computer skills including Microsoft Office
- An ACSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- An ACSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols
- An Associate Customer Service Rep. (ACSR) must be able to communicate effectively with their supervisor, co-workers and the public
- Must possess a high school diploma or equivalent
- Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
- Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information
Job Details:
Company: California Water Service Company
Vacancy Type: Full Time
Job Location: San Mateo, CA, US
Application Deadline: N/A
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