Capital One Employment – Correspondence Team Lead

Website Capital One

Job Description:

Process Managers also obsess about understanding how things work – that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place – and then making them better. We work in agile, cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management too.

Job Responsibilities:

  • Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
  • Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
  • Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
  • Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
  • Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
  • Collaborate with various departments (such as our agile software studio, our data scientist team or our customer service sites) in different locations to develop and execute effective and efficient processes

Job Requirements:

  • 3+ years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
  • 5+ years of experience working in the Financial Industry
  • Finding and creating enhancements to improve efficiency, improve the customer experience, and reduce risk, working with partnered technology and business teams to enable new tech and experiences in order to excite and retain customers, while improving cost and process efficiency
  • Bachelor’s degree
  • Team leadership (people management) experience
  • 3+ years of experience designing, building, managing and improving processes or operations
  • Ownership of vendor relationships and performance management to ensure adherence to contractual obligations
  • 5+ years of experience working in Lean & Six Sigma to drive continuous improvement initiatives

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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