Capital One Employment – Customer Service Coordinator

Website Capital One

Job Description:

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities.

Job Responsibilities:

  • Display dependability with a solid attendance record
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
  • Exercise good judgment and independent decision-making skills
  • Be proactive, have effective time management and organizational skills
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Communicate effectively with peers, management and customers
  • Demonstrate a strong customer focus rooted in empathy
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

Job Requirements:

  • Cable or fiber connections are preferred
  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type into the web browser of your personal computer.
  • High school diploma, GED or equivalent certification
  • At least 1 year customer service experience
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
  • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • A secure home office environment that is free from background noise and distractions
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

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