Capital One Hiring – Complaints Case Handler

Website Capital One

Job Description:

You will be part of our dedicated Complaints Resolution team and you will manage customer complaints from receipt right through to resolution, using a variety of channels. You’ll have strong communication skills and talk to our customers in a clear and fair way, in line with regulatory expectations all whilst being empathetic to each individual customer circumstance. Reaching a fair outcome for our customers is our top priority.

Job Responsibilities:

  • Manage customer complaints from receipt right through to resolution
  • Supporting customers and resolving their concerns as quickly as you can
  • Do a thorough investigation to help understand their situation and find a resolution
  • Supporting our business in improving our processes
  • Understand industry regulation and how this correlates with Capital One policies

Job Requirements:

  • Proactively want to develop
  • Someone who can keep calm and be resilient; dealing with Complaints everyday can be challenging but the rewards are great!
  • Ability to manage your own time and caseload
  • Great communication skills; can you explain sometimes challenging information to our customers?
  • A quick learner; the complaints department is fast paced and we need people to manage multiple complex issues at the same time
  • Passionate people who want to give the best service to every customer they speak to

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Nottingham, England, United Kingdom

Application Deadline: N/A

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