Capital One Jobs – Branch Ambassador (Customer Service)

Website Capital One

Job Description:

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.

Job Responsibilities:

  • The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
  • You’re aware of the importance of being compliant when working at a bank. You’ll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
  • You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
  • You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
  • Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
  • You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
  • You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
  • You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.

Job Requirements:

  • At least 1 year of Retail, Sales or Customer Service experience
  • High School Diploma, GED, or Equivalent Certification
  • Associate’s degree
  • At least 6 months of cash handling experience
  • 2+ years of Retail, Sales, or Banking Experience

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Mount Vernon, NY, US

Application Deadline: N/A

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