Capital One Jobs – Commercial Loan Operations

Website Capital One

Job Description:

We are looking for an Operations Manager to lead our Trade Finance Services team. The team provides operational support for all Trade Finance related products across Commercial and Small Business Banking, including Standby Letters of Credit, Commercial Import & Export and Documentary Collections.

Job Responsibilities:

  • Leverage subject matter expertise to identify trends and provide transparent communications with key stakeholders to meet customer needs and optimize operating effectiveness.
  • Establish and manage against a high standard of excellence in quality and efficiency across the team.
  • Use and develop managerial metrics and reporting to provide transparency and accountability to leadership and partner teams.
  • Identify, escalate, and resolve issues timely and transparently, leveraging available resources and tools to achieve sustainable risk management and minimize errors.
  • Providing ongoing coaching and guidance to junior associates and people leaders in support of career development and maximizing performance potential.
  • Provide guidance and make decisions grounded in industry best practices and internal policies and procedures.
  • Stay connected and informed with various industry trade associations such as BAFT, Wolfsburg, FATF, etc.
  • Responsible for drafting, negotiating, issuing, and advising Standby and Trade Letters of Credit for domestic and international transactions.
  • Recruit, coach and develop top talent and drive engagement across partner teams.
  • Opine and negotiate credit agreement language with internal/external counsel as it relates to Letters of Credit.
  • Represent the team and product throughout various internal and external audits, assessments and testing.
  • Continuously strive to minimize risk and optimize efficiency using sustainable improvements to processes and controls.
  • Act as point of contact for clients conducting Import, Export, and Standby related business transactions.
  • Facilitate knowledge sharing and product walkthroughs with stakeholders and partner teams throughout the organization.

Job Requirements:

  • At least 3 years of experience supporting Trade Finance products
  • At least 3 years of people management experience
  • At least 5 years of experience supporting Trade Finance products
  • Business Process Management (BPM) certification or at least 1 year process management experience
  • High School Diploma, GED or equivalent certification
  • At least 5 years of people management experience
  • Bachelor’s degree or military experience

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: McLean, VA, US

Application Deadline: N/A

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