Capital One Jobs – End User Compute Lead

Job Description:

We are seeking a Senior End User Compute Lead to be responsible for the management, troubleshooting, development and operation of the End User Services platforms including; Endpoint Management, Collaboration Tools and Digital Signage. Knowledge of DaaS including AWS Workspaces would be beneficial although we will support further development.

Job Responsibilities:

• Training, support and mentorship to the EUS team
• Providing 3rd line support for end user devices including Windows 10, MacOS, iOS and Android
• Documentation of all setups and processes / influencing and designing process for new technologies
• Occasional out of hours support when needed for major incidents and out of hours changes / supporting our global teams as required
• Providing 3rd line support for internal IT systems
• Technical point of contact for EUS systems
• Working with 3rd party vendors for system maintenance and upgrades whilst working with management to define and provide business solutions
• Development and implementation of new systems and solutions for the UK business
• Ensuring IT standards are maintained and managed

Job Requirements:

• Background in centralised device management with MDM tools such as Microsoft Intune, Jamf Pro and VMWare Workspace One
• Experience of working in a geographically dispersed team and of effectively communicating to a diverse audience
• Experience of network principles and standards
• Exposure of AWS Cloud
• Exposure of Agile working methodologies
• Expert in managing & designing systems and services in the end user space within a regulated industry
• Exposure of ITIL framework

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: London, England, United Kingdom

Application Deadline: N/A

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