Capital One Jobs – Forecasting Lead

Website Capital One

Job Description:

This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on!

Job Responsibilities:

  • Ensure the efficient and effective use of resources in line with agreed planning periods
  • Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation
  • Utilise planning data, models and insight to provide compelling advice and recommendations
  • Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes
  • Communicate capacity plan outputs in a simple, easy to understand way
  • Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views
  • Lead a small team to cover the production of all forecasts across operations
  • Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts

Job Requirements:

  • Experience coaching and managing a small team to maintain engagement and good service to our customers
  • Experience of producing forecasts in an operational environment to deadlines
  • Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively
  • Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Nottingham, England, United Kingdom

Application Deadline: N/A

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