Website Capital One
Job Description:
Our Design Strategy team is at the heart of driving customer centricity in the business, helping Capital One translate our customer needs into opportunities we can invest in. We work across the organisation on an extensive range of initiatives, from designing new products and services for our customers to cultural transformation and shaping our long term business strategy
Job Responsibilities:
- You’ll contribute to the growth and development of the research and design strategy team.
- You’ll lead teams through discovery research, synthesis, ideation, design, and testing.
- You’ll identify opportunities and manage projects to deliver on customer needs and business priorities
- You’ll lead large strategic pieces of work, providing a lens that considers the overarching customer experience, product portfolio, roadmap and business case.
- You’ll help drive our customer centricity agenda throughout the business
Job Requirements:
- Experience in digital human-centered design, design thinking tools and methods
- A visual thinker who is adept at communicating via various creative software platforms and/or media
- An expert at translating observations into insights playing between strategy, service and/or business design, UX, and research.
- Proven ability to navigate ambiguity yet act decisively, and a capacity to coach others through the process
- Examples of problem solving through design processes where you have helped businesses arrive at successful solutions
- Project and stakeholder management experience
Job Details:
Company: Capital One
Vacancy Type: Full Time
Job Location: London, England, United Kingdom
Application Deadline: N/A
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