Capitol One Bank Jobs – Process Manager

Job Description:

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for managing and enhancing processes that deliver excellence to your customer each and every time. The Asset Management and Business Controls/Compliance team performs and manages compliance processes for various risk and compliance activities.

Job Responsibilities:

• Measure, collect, and analyze process data for reporting to team, partners, senior leadership and executives; review data for trends and identify gaps in the process which may require remediation
• Remediate process breakdowns through solving complex problems and involving the right stakeholders
• Meet regularly with partners to review process performance, solve breakdowns, and discuss improvement opportunities
• Define, establish, and manage process controls
• Report process breakdowns, identify root causes, and implement steps to prevent future breakdowns
• Identify process improvement opportunities, plan and document process improvement or redesign initiatives (creating project reports, presentations, business cases, and diagrams), socialize plans with & influence stakeholders, and implement improvements through collaboration with other groups
• Create and maintain formal process documents (e.g., controls, procedures, diagrams/process flows, etc.)
• Perform process or parts of it, as needed
• Provide customer service and training to internal customers on processes as needed

Job Requirements:

• Bachelor’s degree or military experience
• Master’s Degree
• At least 4 years of experience in Risk Management or Compliance
• LEAN certification or Six Sigma certification
• 5+ years of experience in Process Management

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

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