Capitol One Bank Jobs – UX Researcher

Website Capital One

Job Description:

We are currently seeking a Design Researcher to join our team. Because we are a human centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work.

Job Responsibilities:

  • Advocate for the customer through human-centered design methodologies
  • Translate complex ideas into understandable concepts that evolve and enhance the product experience
  • Champion prioritization of design centered product enhancements grounded in research and analysis
  • Actively teach and mentor designers
  • Working with partners and teams across various geographies
  • Embracing and advocating for an experience mindset – this is as important to the work as the results
  • Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences

Job Requirements:

  • Advanced degree or certifications in a design or research related field
  • Participate in presenting research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating usability approaches and research to a variety of audience types from design experts to non-designers
  • Distilling findings into clearly articulated and actionable insights to influence the direction of research for stakeholders
  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs
  • At least 4 years of experience with human centered research
    Comfortable working with a variety of business partners and delivering outcomes
  • Basic Qualifications
  • Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: McLean, VA, US

Application Deadline: N/A

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