Website Capital One
Job Description:
We are currently seeking a Design Researcher to join our team. Because we are a human centered organization obsessed with delivering products and services based on customer research and feedback, design research is at the heart of our work.
Job Responsibilities:
- Advocate for the customer through human-centered design methodologies
- Translate complex ideas into understandable concepts that evolve and enhance the product experience
- Champion prioritization of design centered product enhancements grounded in research and analysis
- Actively teach and mentor designers
- Working with partners and teams across various geographies
- Embracing and advocating for an experience mindset – this is as important to the work as the results
- Collaborate with technology, product, and business teams to inform intuitive and engaging customer experiences
Job Requirements:
- Advanced degree or certifications in a design or research related field
- Participate in presenting research and analysis clearly and effectively across various organizations by supporting, explaining, and demonstrating usability approaches and research to a variety of audience types from design experts to non-designers
- Distilling findings into clearly articulated and actionable insights to influence the direction of research for stakeholders
- Facilitating and participating in workshops with internal and external stakeholders to align with business needs
- At least 4 years of experience with human centered research
Comfortable working with a variety of business partners and delivering outcomes - Basic Qualifications
- Helping designers and non-designers on project teams understand and apply research findings by framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Job Details:
Company: Capital One
Vacancy Type: Full Time
Job Location: McLean, VA, US
Application Deadline: N/A
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