Cat Careers – Customer Service Representative

Website Caterpillar

Job Description:

The Customer Service Representative I, or CSR I, is an entry level position that acts as a liaison, while providing exceptional product/service information for the SPM Oil and Gas product line including Pressure Control and Distributed Products.

Job Responsibilities:

  • Effectively demonstrate the core values of SPM Oil and Gas at all times
  • Demonstrate consistency, accountability, reliability, and solid work ethic
  • Always exhibit a high degree of integrity
  • Follow all written policies and procedures safely without deviation or refer to upper management for guidance
  • At SPM Oil & Gas, our primary objective is to provide our customers with excellent engineering solutions through our products and superior customer service
  • Exhibit and always advocate exemplary safety culture

Job Requirements:

  • Observe safety and security procedures; determines appropriate action beyond guidelines
  • Fluency in English (read, write, comprehend).
  • Conflict solving skills, including managing difficult customer situations.
  • Knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to carry out detailed but uninvolved written or oral instructions and deal with problems.

Job Details:

Company: Caterpillar

Vacancy Type: Full Time

Job Location: Edmonton, AB, CA

Application Deadline: N/A

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