Website Caterpillar
Job Description:
The Senior Product Support Engineer will be part of an international team providing support and quality initiatives to Caterpillar and Trimble. This position networks closely with CTCT internal project teams, as well as Caterpillar and Trimble support and product teams, to provide high-quality products to the earthmoving, paving, and mining industries.
Job Responsibilities:
- Responsible for monitoring adherence to service level agreements (SLAs), proactively notifying leadership when an SLA may be missed
- Creation of support documentation for distribution to parent companies
- Providing input on support requirements to help shape product requirements early in the development cycle
- Management of Trimble, Caterpillar and CTCT databases used in tracking product issues
- Serving as a CTCT advocate in implementing and updating new Caterpillar mining and construction support processes
- Responsible for timely problem resolution in worldwide support of CTCT machine control and guidance products
- Identification and management of emerging quality issues
- Responsible for review and sign off of Caterpillar support processes
Job Requirements:
- Experience with CAN/J1939, Ethernet, and wireless communications
- Minimum Two-Year Degree in technology related field
- Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
- Self-starter with a demonstrated passion for the business
- Experience with GPS, machine control and guidance system design or validation
- Mechanical and electrical aptitude as well as manual dexterity to work well in bench test and machine test environments
- Problem-solving and time management skills
- Works independently, receives guidance in only the most complex situations
- Minimum 8 Years Of Machine Control Technical Experience
Job Details:
Company: Caterpillar
Vacancy Type: Full Time
Job Location: East Peoria, IL, US
Application Deadline: N/A
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