Cat Jobs – Product Performance Engineer

Website Caterpillar

Job Description:

The Product Performance Engineer enhances the acceptability/salability of Caterpillar prime product and reduces warranty costs and customer impact on product problems.

Job Responsibilities:

  • Reduces the warranty cost and customer impact of field product problems by initiating, developing and cost justifying field rework programs and product support programs.
  • Initiates service publications to announce significant product improvements (via Service Magazine) and temporary field fix information (via Tech Info Bulletin).
  • Parts Stock Authorization letters are issued to meet abnormal demands due to new field problems.
  • Conduct Field follow Programs to evaluate overall customer acceptance of new product.
  • Conduct Serviceability Audits on NPI machines and provide input for the setting of product reliability, durability and serviceability goals stated in the functional specifications.
  • Identify, investigate and obtain resolution commitments for all significant field problems to maintain/improve assigned product performance.
  • Problem identification involves reports in all forms from dealers, reps and subsidiaries and from field trips (approx. 20% of the time).
  • Problem investigation involves statistical analyses, analysis of returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
  • Resolution commitments involve issuance of a PIR (Product Improvement Request) which formally documents the problems and provides follow-up on the resolution process through the plant problem lists.

Job Requirements:

  • High level of product knowledge
  • Strong persuasive skills
  • Strong ability to work in high stress situations
  • Knowledge of competitive products, service tooling, repair practices, product user practices, dealer service capabilities, and parts merchandising practices
  • Bachelor Degree or 3+ years job related experience
  • Strong oral and written communication skills
  • 2+ years field experience

Job Details:

Company: Caterpillar

Vacancy Type: Full Time

Job Location: Tucson, AZ, US

Application Deadline: N/A

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