Caterpillar Applications – Aftermarket Solutions Rep

Website Caterpillar

Job Description:

Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal). Once an industry specific business plan will be developed, the accountability will move to such plan.

Job Responsibilities:

  • Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan
  • Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs
  • Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales
  • Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers
  • Collaborate with industries to identify customer accounts for growth
  • Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed
  • Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns
  • Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness
  • Drive customer connectivity as an enabler to business
  • Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable)

Job Requirements:

  • Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)
  • Experience in the markets/ industry he/she would be serving
  • The ability to work independently and without constant supervision
  • Strong negotiation skills
  • Bachelor’s degree or equivalent work experience
  • 5+ years of product support field experience with power systems and generator controls
  • Strong communication & presentation skills
  • Experience in sales & marketing areas
  • At least basic application & machines understanding
  • Industry knowledge

Job Details:

Company: Caterpillar

Vacancy Type: Full Time

Job Location: Home Gardens, CA, US

Application Deadline: N/A

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