Caterpillar Employment – Product Service Engineer

Job Description:

As a Product Service Engineer, you will be part of the Mini Hydraulic Excavator (MHE) Product Support and Quality Team. This is a worldwide team is focused on customer and dealer service support needs for all MHEX

Job Responsibilities:

• Creating product support literature, conducting service audits, and developing training for MHE NPI programs
• Knowing the MHE product line, applications, dealerships and locations where the product is being used
• Supporting our dealer network as a Dealer Network (DSN) “Tier 2” contact, providing technical information for unique product questions
• Gathering field information and identifying opportunities to improve MHE product performance and quality through CPI or other product improvement avenues
• Planning for the field follow and directly supporting MHE New Product Introduction (NPI) pilot machines in Europe
• Creating, authoring, and publishing Service Magazines, Technical Information Bulletins, Special Instructions and other technical service literature to communicate solutions to the field

Job Requirements:

• Product knowledge of mini hydraulic excavator
• An Engineering degree or equivalent hands on technical/quality focused experience.
• Experience with New Product Introduction life cycle
• Extensive product related and/or field experience within building construction machinery or similar related products.
• Proven excellent communication skills to communicate effectively including worldwide team members and others in the product group, as well as dealers and customers.
• Excellent mechanical aptitude and analytical skills.
• Experience working with suppliers and customers.
• Experience demonstrating a high level of construction machinery product knowledge

Job Details:

Company: Caterpillar

Vacancy Type: Full Time

Job Location: Desford, England, United Kingdom

Application Deadline: N/A

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