Caterpillar Employment – Product Service Engineer

Website Caterpillar

Job Description:

As a Product Service Engineer, you will be part of the Mini Hydraulic Excavator (MHE) Product Support and Quality Team. This is a worldwide team is focused on customer and dealer service support needs for all MHEX

Job Responsibilities:

  • Creating product support literature, conducting service audits, and developing training for MHE NPI programs
  • Knowing the MHE product line, applications, dealerships and locations where the product is being used
  • Supporting our dealer network as a Dealer Network (DSN) “Tier 2” contact, providing technical information for unique product questions
  • Gathering field information and identifying opportunities to improve MHE product performance and quality through CPI or other product improvement avenues
  • Planning for the field follow and directly supporting MHE New Product Introduction (NPI) pilot machines in Europe
  • Creating, authoring, and publishing Service Magazines, Technical Information Bulletins, Special Instructions and other technical service literature to communicate solutions to the field

Job Requirements:

  • Product knowledge of mini hydraulic excavator
  • An Engineering degree or equivalent hands on technical/quality focused experience.
  • Experience with New Product Introduction life cycle
  • Extensive product related and/or field experience within building construction machinery or similar related products.
  • Proven excellent communication skills to communicate effectively including worldwide team members and others in the product group, as well as dealers and customers.
  • Excellent mechanical aptitude and analytical skills.
  • Experience working with suppliers and customers.
  • Experience demonstrating a high level of construction machinery product knowledge

Job Details:

Company: Caterpillar

Vacancy Type: Full Time

Job Location: Desford, England, United Kingdom

Application Deadline: N/A

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