Caterpillar Employment – Service Engineering Supervisor

Website Caterpillar

Job Description:

You will have day to day responsibility for the Field Service Engineers for EAME / Americas. Providing direct support to the Industrial Power Systems Division product support teams, distributors, and customers. You will lead NPI (New Product Introduction) Aftermarket activities reporting into the NPI Program team.

Job Responsibilities:

  • Provide leadership to the team of Field Service engineers
  • Lead 4000 / 5000 series technical support for product updates / NPI as required
  • Be responsible for all personnel issues and performance evaluations
  • Drive good process control and support the Service Engineering Manager in development of global and regional processes for the 4000 / 5000 Service Engineering team
  • Set up and lead a forum with IPSD product support to review in field issues, share progress to agreed metrics and update on status of product issues requiring further investigation
  • Generate product health report / RCCA for in field issues and drive action through IPSD product support and 4000 / 5000 series “fix it” team
  • Identify risk to warranty budget and act as the escalation point for warranty / policy decisions
  • Support internal 4000 / 5000 Series communications and training activities as needed
  • Manage and own in field product issues – Whilst working with IPSD product support to ensure customer satisfaction
  • Confront complex issues or problems which require careful analysis and diagnosis

Job Requirements:

  • Sound knowledge of Powerpoint, Power BI, Excel and data analysis techniques
  • Deep technical knowledge of ‘mechanical and electronic engines and generator systems’.
  • Demonstrated project management capabilities and organizational skills, preferred 6 Sigma or similar project management qualification.
  • Demonstrated Customer Relationship management and process control focus
  • Good customer relations and communications skills and ability to develop close working relationship with internal business partners

Job Details:

Company: Caterpillar

Vacancy Type: Full Time

Job Location: Stafford, England, United Kingdom

Application Deadline: N/A

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