Citibank Careers – Solutions Intermediate Analyst

Website Citi

Job Description:

The team’s core function is to create, maintain and enhance GIDA’s CMP product offering to support the core Service Delivery operation. It also initiates, executes or supports global programs that improve the GIDA workflow management productivity and enhance client interaction.

Job Responsibilities:

  • Keep procedures up to date and adhere to them
  • Participate in work related projects
  • Report and track compliance deficiencies to management
  • Ensure ability to continuously improve existing service / quality of processes and to meet the business needs.
  • Identify interdependencies between sites and/or processes and work closely with peers to introduce these.
  • Provide customer and systemic support regarding GIDA’s CMP products and tools via phone, e-mail and virtual request or incident management systems
  • Ensure all access control activity and administration is strictly applied according to corporate policy instructions
  • Ensure that the team’s procedures are maintained and updated whenever major changes occur
  • Excellent understanding of end to end Citi processes, policies, regulations, and governance. Initiates process changes and improvements.
  • Create and maintain Citi Marketplace (CMP) products in different tools, systems based on properly authorized requests, or Quality Assurance instruction
  • Perform housekeeping tasks in supported systems
  • Keep contact with external security administration/developer teams
  • Assist in training the new colleagues within the team.
  • Establish relationships with Service Delivery teams to enforce and influence standards.

Job Requirements:

  • Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook
  • Understanding of web service methods, stored procedure creation and operation
  • SSCP/ ITIL certificate is advantage
  • SDLC and testing experience is an advantage
  • Programmer’s mindset
  • 2 year Service Center experience is required.
  • Excellent verbal and written communication skills in English and at least one more regional language.
    General knowledge of HTML, XML, Network protocols and DBA i.e. Microsoft SQL, Oracle, etc. is preferable.
  • Strong interpersonal, negotiation, relationship development and prioritization skills

Job Details:

Company: Citi

Vacancy Type: Full Time

Job Location: Chennai, Tamil Nadu, India

Application Deadline: N/A

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