Citibank Vacancies – Service Desk Analyst

Website Citi

Job Description:

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Job Responsibilities:

  • Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
  • Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
  • Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
  • Ensure successful completion of data loads and batch processing
  • Exchange ideas and information in a concise and clear manner
  • Participate in testing activities, including the creation and execution of basic test scripts
  • Execute project plan task

Job Requirements:

  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Bachelor’s/University degree or equivalent experience
  • Some experience in a Technology Infrastructure role
  • Ability to communicate technical concepts to non-technical audience

Job Details:

Company: Citi

Vacancy Type: Full Time

Job Location: Belfast, Northern Ireland, United Kingdom

Application Deadline: N/A

Apply Here


 Report Job