Citigroup Jobs – Controls Lead

Job Description:

This role will be fundamental in defining and supporting the development, adoption, and monitoring structure for critical branch channel platforms. A successful candidate will have strong retail bank knowledge, strong understanding of retail bank operations, familiarity with the development of integrated control and testing activities.

Job Responsibilities:

• Ensure that emerging risks identified are socialized with key stakeholders and mitigation strategies are in place.
• Ability to manage in a matrix managed environment
• Conduct reviews to understand the end-to-end process, evaluate key control and identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans.
• Support end to end branch controls environment for engaged projects, ensuring risk is mitigated across the branch network with effective controls and monitoring
• Engage in all stages of business testing including user acceptance testing (prior to release) and business validation (occurring over release weekend and following week)
• Support Branch Network needs related to new platform and capabilities usage and adoption (Q&A sessions, Division & Area meetings, workshops, change management processes etc.)
• Partner with a variety of business, front line and technology team to identify and resolve system and usability issues and enhancements needed
• Represent needs of Branch Network in new platform capability designs as well as enhancements to existing capabilities
• Manage and support multiple, concurrent projects in the development and implementation of transformation initiatives
• Develop presentations and other communications documenting scope, objectives, strategy, customer and employee benefits of the programs
• Own the development and maintenance of new process and control maps for developed branch enablement’s.

Job Requirements:

• Consistently demonstrates clear and concise written and verbal communication as well as demonstrated presentation skills
• Working knowledge of project management methodologies, tools, and techniques
• Experience in Retail Banking, Financial Services, or Wealth Management industry preferred
• Understanding of Agile technology development process
• 5-7 years of relevant experience
• Experience in retail banking sales, service and/or transaction job functions and tools and/or project management preferred
• Proficient computer skills with a focus on Microsoft Office applications
• Familiarity with the development of ACRM writing and integrated controls & testing activities

Job Details:

Company: Citi

Vacancy Type: Full Time

Job Location: Fort Lauderdale, FL, US

Application Deadline: N/A

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