Website City of Houston
Job Description:
Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties.
Job Responsibilities:
- Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures.
- Constantly monitors all activities of field police units to help ensure unit availability and officer safety.
- Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required.
- Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications.
- Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy
Job Requirements:
- Two (2) years of customer service experiences or telecommunicator experience in an emergency communications facility are required.
- Requires a high school diploma or a GED
- Preferences will be given to those applicants with experience in a call center or an environment similar to Public Safety (e.g. Police or Fire).
- Quality customer service in a fast-paced environment is critical. An applicant with previous Public Safety/Law Enforcement dispatching experience is highly preferred.
- Must provide certification of successful completion of, or complete within one (1) year of employment a telecommunications-training program in compliance with the Texas Commission on Law and Enforcement (TCOLE) guidelines.
Job Details:
Company: City of Houston
Vacancy Type: Full Time
Job Location: Houston, TX, US
Application Deadline: N/A
Report Job