City of Houston Careers – Senior Police Telecommunicator

Website City of Houston

Job Description:

Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties.

Job Responsibilities:

  • Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures.
  • Constantly monitors all activities of field police units to help ensure unit availability and officer safety.
  • Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required.
  • Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications.
  • Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy

Job Requirements:

  • Two (2) years of customer service experiences or telecommunicator experience in an emergency communications facility are required.
  • Requires a high school diploma or a GED
  • Preferences will be given to those applicants with experience in a call center or an environment similar to Public Safety (e.g. Police or Fire).
  • Quality customer service in a fast-paced environment is critical. An applicant with previous Public Safety/Law Enforcement dispatching experience is highly preferred.
  • Must provide certification of successful completion of, or complete within one (1) year of employment a telecommunications-training program in compliance with the Texas Commission on Law and Enforcement (TCOLE) guidelines.

Job Details:

Company: City of Houston

Vacancy Type: Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

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