Dexcom Careers Near Me – Clinical Customer Advocate

Website Dexcom

Job Description:

To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information. To support individual case global safety / regulatory reporting compliance. To interact with and provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications.

Job Responsibilities:

  • Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams
  • Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives.
  • Contribute to safety trend analyses and any related periodic review meetings.
  • Review and provide input on any complaints regarding serious adverse events. Contact medical professionals for additional information as required.
  • Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting.
  • Triage and appropriately escalate complaints that require elevated review
  • Provide input on responses to adverse events, complaints and mass communications, review internal and customer safety training materials, input into design and interpretation of global post-market safety studies, and evaluate the medical impact of manufacturing issues.

Job Requirements:

  • Ability to interpret company policies and procedures to complete a variety of tasks.
  • Knowledge of and clinical experience in field of diabetes and CGM technology are desirable. Experience in Safety Vigilance monitoring and
  • Adverse Event case processing/reporting or Quality Assurance are desirable.
  • Must be self-motivated, self-confident, and be able to work independently or equally well as a team member. Demonstrated ability for teamwork and collaborative problem-solving.
  • Other important qualities include excellent written and verbal communications skills, attention to detail, consensus building and teamwork, planning and implementation skills.
  • Fluent English and German

Job Details:

Company: Dexcom

Vacancy Type: Full Time

Job Location: United Kingdom

Application Deadline: N/A

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