Dexcom Careers Near Me – Product Support Representative

Website Dexcom

Job Description:

As a Product Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way.

Job Responsibilities:

  • Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product.

Job Requirements:

  • Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems.
  • Strong verbal and written communication skills and excellent phone manner.
  • Customer focus and empathy – you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
  • Problem-solving skills by working independently and in collaboration with other teams.
  • 1+ years of relevant customer/technical support experience.
  • Fluent in English language.
  • Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.

Job Details:

Company: Dexcom

Vacancy Type: Full Time

Job Location: Vilnius, Vilniaus, Lithuania

Application Deadline: N/A

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