Website Dexcom
Job Description:
As a Product Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way.
Job Responsibilities:
- Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product.
Job Requirements:
- Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems.
- Strong verbal and written communication skills and excellent phone manner.
- Customer focus and empathy – you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
- Problem-solving skills by working independently and in collaboration with other teams.
- 1+ years of relevant customer/technical support experience.
- Fluent in English language.
- Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
Job Details:
Company: Dexcom
Vacancy Type: Full Time
Job Location: Vilnius, Vilniaus, Lithuania
Application Deadline: N/A
Report Job