DHET Vacancies Near Me – IT Technician

Website Department of Higher Education and Training - DHET

Job Description:

To provide Local Area Network and Desktop support services: Creating a user account on desktop and laptop (mailbox and windows). Unlocking of password using AdminPack. Setting up desktops, printers, and data projectors

Job Responsibilities:

  • Configuring mainframe applications. Provide support for data migration during computer setup.
  • Provide telephonic support.
  • Troubleshooting of all issues reported. Gather and analyse users’ issues in ICT and provide solutions.
  • Provide support for identified Level 8 and/or Level 9 issues where configuration solutions have already been documented on the ITIL.
  • IT helpdesk services: Provide first-level contact and convey resolutions to customer issues as requested by level 8/9.
  • Perform any other related function as requested by Supervisor

Job Requirements:

  • An appropriate bachelor’s degree/national diploma (NQF Level 6) in Information Technology or equivalent qualification.
  • A minimum of one (1) to two 2) years’ work experience in the Information Technology field as an IT Technician.
  • The industry-recognised certifications such as MCSE/ MCITP, A+, N+ Security +, ITIL as well as other IT governance frameworks will be an added advantage.
  • Good communication, problem-solving, ICT infrastructure support and Customer relationship skills.
  • Network Administration, IT Service Management. Sound knowledge of COBIT 5 Foundation, ITIL and other IT Governance frameworks

Job Details:

Company: Department of Higher Education and Training – DHET

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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