Website Fidelity Services Group
Job Description:
Technical support officers monitor and maintain the systems and networks of clients of an organization. Supporting the technical team and clients remotely with signals, payment support and remote setup as well as support of device software and trouble shooting. Handling of admin and movement of modem related stock as well as the first line device setup of devices before being installed into the field.
Job Responsibilities:
- Queries CashMaster/FNB/Nedbank/ABSA signal and payment related
- Program Modems, prepping of modem for new and replacement sites
- Remote support of PayComplete devices – Client and technical teams
- Assisting technicians with new installations – Setups, tests and signal
- Assist Technicians with trouble shooting and device error resolution
- Box Setups and new installations setups and tests etc.
- Train staff on systems/PayComplete
- Troubleshooting signal problems – Replacement of modems, antennas or sims etc.
- Pro-active resolution of off boxes – signal problems
- Assisting technicians when contacted with CashMaster/Nedbank/FNB/ABSA signals by means of confirming whether the safe is transmitting a signal or not
- Program new modems when needed
- Setup new devices to new sites
- Stock
- PayComplete device setups
Job Requirements:
- Able to work effectively in a complicated environment with minimal management guidance/supervision
- Advanced Computer Skills
- Excellent technical, problem solving and analytical skills
- Matric / Grade 12 / National Senior Certificate
- Ability to work weekends and holidays
- Windows and Linux qualifications
- Outstanding customer service skills
- A+, N+ and MCSE related qualifications a must
- Strong written and oral communication skills
- Ability to work independent and part as a team
- Ability to work under pressure and meet targets and deadlines
Job Details:
Company: Fidelity Services Group
Vacancy Type: Full Time
Job Location: Pretoria, Gauteng, SA
Application Deadline: N/A
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