Firstrand Careers In Springbok – Service Consultant

Job Description:

To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Job Responsibilities:

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Ensure activities support cost containment and reduction
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Maximize channel optimisation opportunities identified aligned to customer needs
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Identify and sell/cross sell products aligned to customer needs
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Conduct themselves in an ethical manner at all times

Job Requirements:

• Minimum Requirement: NQF 4 Qualification
• FAIS – Yes
• Person must not be an unrehabilitated insolvent
• Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• 1- 2 years related experience
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at, NQF level 6

Job Details:

Company: FirstRand

Vacancy Type: Full Time

Job Location: Springbok, Northern Cape, SA

Application Deadline: N/A

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