Food Lion Hiring For – Customer Lead – Elizabeth City

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through

Job Responsibilities:

• Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards
• Avoid personal conversations with other associates when customers are present
• Check prices quickly and accurately
• Greet each customer and uses his or her name whenever possible
• Follow procedures for refunds and error correction
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Report any register malfunction to the Customer Service Manager or MOD
• Follow correct bagging procedures for the correct use of bags by type
• Follow procedures and performs overrides
• Check the bottom of every cart and under all baby seats for items before completing an order
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Scan customers’ order and handles the payment transaction, per standard practice
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Make every attempt to maintain accurate cash control

Job Requirements:

• Must meet minimum age requirements to perform specific job functions
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Ability to perform the technical requirements of cashier and service center
• High school graduate or equivalent preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Stand 100% of the time, frequently walking short distances
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Perform repetitive hand and arm motions
• Effective communication and customer service skills
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Pull or push up to 75 lbs. on occasion

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Elizabeth City, NC, US

Application Deadline: N/A

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