Food Lion Job Application For – Manager Customer Service

Website Food Lion

Job Description:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Job Responsibilities:

  • Hire, train, and develop associates to meet department needs
  • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
  • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
  • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
  • Control store expenses through proper ordering, care for supplies and equipment
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

Job Requirements:

  • Ability to use technical information to solve problems
  • Ability to push or pull up to 2000 pounds using a pallet jack or float
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
  • Must meet minimum age requirements to perform specific job functions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Perform repetitive hand and arm motions
  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Excellent interpersonal, organizational, communication and customer service skills
  • Stand 100% of the time, frequently walking short distances
  • Ability to lead and manage a team
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • A high school graduate or equivalent preferred
  • Strong understanding of store operations and merchandising techniques preferred
  • Ability and willingness to learn multiple tasks and technical requirements of the job

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Laurinburg, NC, US

Application Deadline: N/A

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