Geek Squad Job Application – Consultation Professional

Job Description:

A Geek Squad Apple Pro Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them.

Job Responsibilities:

• Monitor the reservation queue throughout the day to make sure all Clients are being helped
• Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations.
• Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager
• They are responsible for “aligning” with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.
• Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)
• Manage the shipping and receiving process for the Precinct
• Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots
• Apple Pro Consultation Agent manages the Client’s services experience from check in thru check out.
• Ensure functionality of consultation stations and Client area is stocked with necessary collateral

Job Requirements:

• Ability to work successfully as part of a team
• 1 year of experience diagnosing or repairing electronics
• 1 year of retail or customer service experience
• Strong ability to prioritize and multi-task in a fast-paced environment
• Experience actively using and learning about customer electronics
• Ability to work a flexible schedule inclusive of holidays, nights and weekends
• High School diploma or equivalent

Job Details:

Company: Geek Squad

Vacancy Type: Full Time

Job Location: Springfield, OR, US

Application Deadline: N/A

Apply Here