Hollard Jobs 2023 – Digital Claims Adjustor

Website Hollard Insurance

Job Description:

Comprehensive desktop investigations are conducted within a digital environment. This ensures improved customer service, retention of customers and minimizing any claims leakage through in-depth analysis of the information obtained through out the investigation.

Job Responsibilities:

  • Ensuring quality report writing and administration process followed by your administrator (resolve any issues that might be affecting your performance)
  • Contact made with clients within 24 hours
  • Regular notes and updates to be documented on SPM
  • Ensuring claim finalization within mandate.
  • High quality of investigation reports: Identification of fraudulent claims and dealing with them effectively (timeously escalating claims that should be dealt with.
  • Provide regular feedback to the claims department and client (every 48 hours).
  • Manage my performance against the key Claims measures, i.e. no of claims processed, TAT’s, Benchmarks, Car Hire Performance etc.
  • Ensure that all documents are loaded immediately upon receipt on SPM during processing of claim.
  • Detail discussion of claim outcome after decision has been rendered.
  • To ensure receipt of original registration or de-registration documents and vehicle keys, where applicable and handed over to our salvage or SVR division, howsoever directed.

Job Requirements:

  • Ad-Hoc responsibilities could be added in line with business needs or requirements

Job Details:

Company: Hollard Insurance

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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