HSBC Vacancies – Service Manager

Job Description:

A Banking As A Service Manager with HSBC is a seasoned professional with experience in cross functional activities including implementation, integration, client support, operations, and vendor support.

Job Responsibilities:

• Maintaining visibility of and ultimate oversight for all Client Management engagements (in-flight implementations, integrations engagements, service cases, etc.)
• Direct accountability and responsibility to field and/or resolve service inquiries.
• Measure and Maintain exceptional client experience as identified by the customers
• Reduce service case, implementation, and integration volumes without reducing revenue opportunities
• Optimise existing cash management practices and GLCM product consumption to drive cost, security and experience improvements
• Improve time to service/cost to service the customer

Job Requirements:

• Solid project management background, managing complex and demanding client projects.
• Very knowledgeable about Global Liquidity and Cash Management (GLCM) products and services or other relevant treasury and cash management industry expertise.
• Strong Leadership qualities combined with excellent time management, planning and organizational skills.
• Ability to manage a high workload.
• Keen focus on client experience and client success.

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Depew, NY, US

Application Deadline: N/A

Apply Here