JetBlue Careers Flight Attendant 2023 – Director Loyalty Partnerships

Website JetBlue

Job Description:

The Director Loyalty Partnerships within JetBlue’s Loyalty Program and Partnerships team will manage all of the TrueBlue Program’s partnerships teams. This team is responsible for not only extending and enhancing the TrueBlue experience across our strategic partners, but generating incremental revenue opportunities to support the financial growth goals of the program.

Job Responsibilities:

  • Continuously evaluates the structure and features of partner agreements and implements any necessary changes based on rigorous quantitative and qualitative analysis
  • Develops the customer experience / communication strategy for all loyalty partnerships in coordination with Personalization, Marketing and Brand teams to deliver best-in-class marketing campaigns and communications across multiple marketing channels (e.g., email, website, direct mail, out-of-home, inflight, airports, telemarketing, PR and internal JetBlue communications) to drive loyalty program and partnerships engagement
  • Take a significant role in the development of crewmembers to support the engagement, growth, and goal achievement
  • Maintains domain expertise of the loyalty and co-brand space both within and outside of the airline industry and rigorously benchmarks JetBlue’s loyalty program versus competitors
  • Is a thought leader in suggesting and evaluating new ways to engender customer loyalty and leads roll-out of any new initiatives
  • Collaborates closely with the Director of Loyalty Program and Experience to ensure that the loyalty program strategy and loyalty partnerships strategy are aligned and mutually supportive
  • Ensures the team conducts robust financial modeling, forecasting and analytics to support both existing partnership success and new business development in coordination of the broader strategic loyalty program vision
  • Identifies new strategic financial and non-financial partners that fit with the JetBlue brand and are aligned with commercial strategy. Negotiates terms of and executes partnership contracts, and then oversees technical integration with JetBlue’s systems. Develops partner marketing strategies and manages the partner marketing calendar to drive member awareness and utilization of partners

Job Requirements:

  • Must pass a ten (10) year background check and a pre-employment drug test
  • Ability to manage multiple competing priorities in a fast-paced environment
  • Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint
  • Ability to build relationships and work across all levels and influence with impact
  • Comprehension of loyalty program space
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Seven (7) years of customer loyalty, marketing, credit card or airline commercial experience
  • Bachelor’s Degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • Strong analytical and problem-solving skills, with experience structuring complex analyses and making strategic recommendations and translating complex concepts into simplified and understandable examples
  • Four (4) years of experience managing / leading teams
  • Legally eligible to work in the country in which the position is locate
  • Available for occasional overnight travel (20%)

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location: Long Island City, New York, US

Application Deadline: N/A

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