JetBlue Flight Attendant 2023 – Vacations Customer Care

Website JetBlue

Job Description:

The JetBlue Travel Products Customer Care (JTPCC) crewmember works in a virtual call center environment, providing exceptional customer service through incoming calls to book and service vacation packages for JetBlue Vacations customers. They receive continuous training and development opportunities to quickly become outstanding travel experts.

Job Responsibilities:

  • Sell and close vacation products via incoming calls.
  • Attend scheduled business partner meetings and other training in the support center, as necessary.
  • Respond to emails and other correspondence regarding company products.
  • Make determinations on all aspects of a booking including schedule availability, fares, and fees.
  • Document customer contract details into the reservation system.
  • Other duties as assigned.
  • Continuously remain proficient in processes, policies, products, and offerings of JetBlue Vacations, JetBlue Travel Products, and JetBlue.
  • Have significant attention to detail; ability to multitask frequently.
  • Research flight information and look up general airport information.
  • Handle calls regarding general information about vacation packages.
  • Provide excellent customer service to every customer, every time.
  • Resolve general customer service questions through effective customer service techniques.
  • Successfully complete a six-week classroom training and a two-week on-the-job training.
  • Provide a one-call resolution for every customer.

Job Requirements:

  • Able to work from the support center for meetings or training as needed, or if experiencing technical difficulties at home.
  • Able to pass a ten (10) year background check and pre-employment drug test.
  • Legally eligible to work in the country in which the position is located.
  • Provide one telephone line and a high-speed internet connection (minimum 256K connection speed).
  • Two (2) years of customer service experience.
  • Flexible and able to work at any time, including nights, weekends, and holidays.
  • Demonstrate proficiency in reading, writing, and speaking English.
  • Provide a safe and professional office-work environment, free from background noise and distraction.
  • High School Diploma or General Education Development (GED) Diploma.
  • Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment (Bilingual role only.)
  • Successful completion of initial JetBlue Travel Products training once hired.
  • Reside in the designated calling area.

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location: Salt Lake City, UT, US

Application Deadline: N/A

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