JetBlue Flight Attendant Jobs – Analyst Continuous Improv

Website JetBlue

Job Description:

The Senior Analyst Continuous Improvement & PMO (CI&PMO) is responsible for day-to-day managing of large scale, cross-functional programs that create efficiencies and process improvements aimed towards solving key structural and cost challenges (particularly in the Customer Support area).

Job Responsibilities:

  • Assist with creating and maintaining a measurement tool to monitor performance and improvements in key metrics for projects supported
  • Continually communicate updates on project statuses and issues to CI&PMO Team Leadership and Project Team Leadership via regular communications and status reports
  • Conduct large cross-functional meetings and feel comfortable helping guide participants to the goals and objectives as outlined and set forth, to accomplish project goals
  • Act as single point of contact for each project on schedule, cost, and scope – while managing risks
  • Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction
  • Conduct process improvement initiatives with process owners which includes: documenting current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change
  • Manage initiative timelines to meet established milestones
  • Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
  • Regularly communicate with department leadership, sponsors, and stakeholders
  • Manage schedules and timelines, stakeholders, resourcing, budgets, assets and overall project organization to ensure the team meets project requirements, expectations, and established milestones

Job Requirements:

  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Excellent written and verbal communication skills
  • Available for frequent overnight travel (50%)
  • Three (3) years of related experience
  • Show a passion to get the job done
  • Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio, and PowerPoint
  • Understanding and experience with multi-channel contact center operations
  • Knowledge of and ability to apply Six Sigma and Project Management tools techniques, tools, and documentation practices
  • Must be a team player and work effectively cross-departmentally
  • Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely.
  • Experience leading projects with a heavy IT component
  • Excellent organizational and analytical skills
  • Bachelor’s Degree OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of combined education and relevant experience

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location: Long Island City, New York, US

Application Deadline: N/A

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