JetBlue Internships – Generalist Field

Job Description:

The Crew Relations Generalist functions as the first-line human resources contact in support of station and support center leadership and Crewmembers and their human resources needs. The Generalist is responsible for handling Crew Relations issues, providing onsite training and education for human resources initiatives, and offering outstanding customer service to the operation or support center.

Job Responsibilities:

• Supports managers in key initiatives such as the performance management process, employee surveys, succession planning and employee involvement initiatives. Monitors consistency and quality of initiatives and assists with any questions.
• Establishes relationships with both Crewleaders and Crewmembers in the operation, fostering business partnerships to increase awareness of People initiatives in the organization.
• Participates in developing departmental goals, objectives and systems. Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Acts as a consultant to station and support center leadership on all employee relations issues and HR-related policy and procedure interpretation.
• Provides ongoing support to leadership with employee relations, counseling, employee development and corrective action issues. Provides guidance to managers in preparing performance improvement plans, disciplinary action, and separations.
• Assists the corporate People department in the design and implementation of personnel policies and procedures and effectively communicates and employs these policies and procedures at the station or center. Communication may include developing and facilitating training sessions, which may include, but not be limited to, Orientation support, Just Culture and Event
• Investigations, New Leader Assimilations and Respectful Workplace
• Serves as a first line of contact for any crew relations -related inquiries, assists the Crewmember by contacting the appropriate department if necessary (i.e. Benefits, Compensation, Talent Recruiting).

Job Requirements:

• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
• Demonstrated influence skills
• Effective written, verbal and presentation skills
• Strong research, analytical, problem-solving and decision-making capabilities
• Available for overnight travel (up to 40%)
• Attention to detail in composing and creating reports and metric data
• Two (2) years analytical or investigative experience
• Bachelor’s Degree in Conflict Resolution, Human Resources, Labor Relations, or Organizational Psychology and/or High School Diploma/GED with four (4) years of previous related work experience
• Ability to handle confidential information with professionalism and diplomacy
• Strong team player with the ability to take initiative and work well independently
• Proficient with the Microsoft Office suite

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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