Jobs at Capital One – Change Manager Lead

Website Capital One

Job Description:

Reporting into the Service Transition Manager, you will lead the Change Management team who are responsible for ensuring a consistent and seamless approach to the Technology Change Management process. The role is service focused and involves close liaison with internal Technology teams and Third party vendors.

Job Responsibilities:

  • Drive through improvements to the quality of process. Responsible for measuring KPI’s and other areas of quality reporting to identify trends and areas for improvements to effectiveness and quality of the technical change.
  • Execution of the Change Management compliance and violations process.
  • Ensuring the UK are aligned appropriately with Enterprise Change Management standards and policy, including divisional ownership of process, and risk and control frameworks
  • Responsible for the execution of Compliance and controls testing for the Change Management process, including audit and controls testing.
  • People Task Management – you will have a team executing the everyday process off shore. Supporting and developing their knowledge and priorities will be a key everyday focus. Ensuring quality of process execution
  • You will maintain strong Enterprise relationships, allowing you to understand the strategic Enterprise direction of Change Management, assessing UK impact and ensuring appropriate consideration for local nuances.
  • Change management in the cloud – as we progress our journey in to Cloud technology, you will help to evolve the change management function to support this.

Job Requirements:

  • Preferred: ITIL Foundation Certificate
  • Previous experience in Technology Change Management
  • Preferred: Cloud Technology knowledge or willingness to develop this.
  • Proven track record of leading teams to deliver results across multiple disciplines. The role will require a degree of skill in context switching and delivering through your team.

Job Details:

Company: Capital One

Vacancy Type: Full Time

Job Location: Nottingham, England, United Kingdom

Application Deadline: N/A

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