Jobs at Citibank – Product Onboarding Manager

Website Citi

Job Description:

This role is responsible for overall delivery of the US product to the client, managing client relationship and leading a team of subject matter experts who will establish account opening, install, program, test, set up file transmissions and file transfers with the client

Job Responsibilities:

  • Able to identify and plan for resolution and mitigation of risk and issues. Proactively manage risks to ensure they do not become issues
  • Ensure total client satisfaction: Implement client objectives within standard guidelines and timeframes. Ensure client expectations are managed and client is satisfied during the implementation phase including seamless transition over to Service, Operations, and Help Desk
  • Subject Matter Expert; coordinating all related internal and external project related activities. Well versed with relative product responsibilities
  • Follow implementation and documentation approval process
  • Fully understand and comply with all audit, regulatory and compliance directives
  • Partner with Coverage and Product to identify and understand and help address capabilities or gaps
  • May be responsible for creating and presenting client status to senior management both internal and external
  • Will act as the primary interface and project manager to the client
  • Lead multiple deals ranging in complexity from low to high complexity

Job Requirements:

  • Experience and familiarity in Treasury Cash Management Products in Payables, Receivables, and Liquidity for 7+ years
  • Experience leading client projects and building excellent client experience
  • Educate and train clients on operational and service procedures as well as product capabilities
  • Provide client support and 30 days beyond onboarding ensuring client expectations are managed and client is satisfied during the implementation phase as well as ensuring smooth production turnover
  • Follow project management methodologies, project delivery processes, and implementation management process. This includes managing and driving:
  • Statement of Work/Project Charter/ Project Initiation Documentation
  • Bachelor’s degree
  • Project Management Professional (PMP), Certified Treasury Professional Certification (CTP) or Agile Scrum Certification is an asset
  • Project Status and Escalation Management
  • Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure
  • Scope Change Management
  • Weekly touch point meetings

Job Details:

Company: Citi
Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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