Jobs at Estee Lauder – Keyholder

Website The Estée Lauder Companies Inc.

Job Description:

The Retail Manager will oversee all of the daily operations of the retail partner counter. Develop strategies to Drive Sales, improve consumer experience, increase profitability, enforce partner store / brand policies and marketing programs that will increase sales and grow the existing customer base.

Job Responsibilities:

  • Meet or exceed fiscal sales goals within operating budgets.
  • Recruit, retain and develop a high-performing and diverse team.
  • Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand
  • Manages/leads/influences team in driving sales, excellent consumer experience and quantifying the team’s ability to meet and/or exceed sales and services goals.
  • Ensure high standards for consumer experience
  • Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization
  • Liaise with Field Leader and Talent Acquisition team on end-to-end talent acquisition process including using technology to identify/select potential candidates for open requisitions
  • Interview, hire, and manage staff behavioral and sales performance (including annual performance review and feedback from HR partner to determine future development of team)
  • Analyze the business and identify sales goals/targets to be set, proactively anticipate and rectify obstacles to goal achievement using critical problem-solving skills, target specific KPI’s relevant to the business, strategize client engagement to acquire, convert, and retain clients.

Job Requirements:

  • Ability to work in a fast-paced collaborative environment.
  • Ability to deliver overall sales plan for assigned store
  • Ability to lead, coach and develop direct employees to achieve sales goals.
  • 5+ in retail industry and 1+ years’ experience managing retail POS stores/counters preferably Beauty industry.
  • Proven track record leading a team to achieve customer service targets

Job Details:

Company: The Estée Lauder Companies Inc.

Vacancy Type: Full Time

Job Location: Seattle, WA, US

Application Deadline: N/A

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