Jobs at Swissport – Account Supervisor

Website Swissport

Job Description:

Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.

Job Responsibilities:

  • Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
  • Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
  • Ensure all safety and security processes and procedures are complied with at all times
  • Support and identify training needs and where required train, coach and mentor the team
  • Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
  • Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
  • Ensure available resources are used to the optimum level (monitor and control overtime payments)
  • Strict implementation of Passenger Service budget
  • Create and maintain a progressive, open feedback culture by managing the performance of employees

Job Requirements:

  • Leadership and people management skills
  • Committment to continuous improvement
  • High School diploma or GED equivalent
  • A proven ability to problem solving and decision making experience
  • Excellent communication skills (written and verbal) in country specific language
  • Planning and organizing skills
  • Computer literate (Office Word, Excel, Powerpoint)
  • A good understanding of all regualtory and recommended procedures that relate to the airport environment
  • Passionate about customer service and must have relevant work experience

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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