Jobs at Swissport – Customer Service Agent

Website Swissport

Job Description:

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. We have a variety of shifts availble ranging from two days to five days a week.

Job Responsibilities:

  • Make public address announcements as required
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Direct passengers through Customs, Immigration, and Quarantine as required
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Produce work-related documentation when required
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Assist passengers with self-service check-in kiosks
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements

Job Requirements:

  • Ability to travel to the airport at times where public transport is not available
  • Previous experience working in an aviation environment is desired
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Self motivated and able to work independently
  • Must be able and willing to type and learn airline specific computer systems
  • Commitment to continuous improvement
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Excellent communication skills (written and verbal)
  • Ability to speak additional languages is desired
  • Ability to follow processes and procedures and apply flexible approach when required

Job Details:

Company: Swissport

Vacancy Type: Part Time

Job Location: Belfast, Northern Ireland, United Kingdom

Application Deadline: N/A

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