Jobs at Swissport – Operations Services Supervisor

Website Swissport

Job Description:

The Operations Supervisor is a critical frontline operational role where you will have responsibility for the safe airside operation and our front-line team members.

You will be responsible for leading, motivating, engaging and inspiring all team members to ensure the delivery in line with Swissport procedures, policies and brand values.

Job Responsibilities:

  • Monitor and ensure that all Swissport departmental standard operational procedures (SOP’s) are followed accordingly.
  • Make operational decisions with the operational plan.
  • Coordinate operational issues between dispatchers, airlines and flight crew members including delay management and diversions.
  • Ensure the overall supervision and quality of the dispatch release, flight following and operational control processes.
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Ensure compliance with Swissports SOPs and policies
  • Supervise/allocate tasks including reporting absences and overtime.
  • Coordinating with all internal departments, line management, CLC, other service providers and airlines when required.
  • Ensure that staff are adequately trained, (including monthly manual loadsheets – if required) motivated and communicated with.
  • Plan and deploy resources to ensure customer and operational requirements are met
  • Quality control and monitoring of flight files, messaging systems, SITA, and issue loadsheets and LIRF’s
  • Responsible for maintenance of assigned equipment and materials
  • Ensure maximum efficiency in the operation/turnround of inbound and outbound flights
  • Maintain up-to-date manuals and documentation
  • Build and maintain relationships with customers and airport authorities
  • Create operational reports
  • Contribute/assist with local emergency plans

Job Requirements:

  • Commitment to good customer service and continuous improvement
  • Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
  • Ability to follow processes and procedures and apply flexible approach when required
  • Ability to travel to the airport at times where public transport is not available
  • Proficient in computer skills and able to learn Swissport and airport systems
  • Ability to speak and understand the English language
  • Excellent organisational and planning skills
  • Able to work as part of a team in a challenging environment
  • Previous experience working in an aviation environment desirable
  • Willingness to work in inclement weather
  • Excellent communication skills (written and verbal)
  • A minimum of three GCSE’s or equivalent
  • A full driving licence
  • Self motivated and able to inspire others, with demonstrable supervisory skills and experience

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Derbyshire, England, United Kingdom

Application Deadline: N/A

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