Jobs at Swissport – Passenger Services Lead

Website Swissport

Job Description:

Motivate, engage and inspire staff to deliver the best possible passenger handling service as well as maintain excellent relationships with customers and authorities.

Job Responsibilities:

  • Ensure compliance with Swissport’s SOPs and policies
  • Responsible for maintenance of assigned equipment and materials
  • Resolve conflict and irregularities and take appropriate action
  • Supervise/control staff assignments including reporting, absences, overtime and compensation
  • Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Build and maintain relationships with customers and airport authorities
  • Implement and monitor the local emergency plan
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 1-1,s and completion of relevant reports
  • Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements
  • Maintain, up-to-date company’s and customer manuals and documentation

Job Requirements:

  • Proficiency in Microsoft Office
  • 3-5 years industry experience
  • High School Diploma or equivalent
  • Excellent organizational and planning skills
  • 1- 3 years managerial / supervisory experience
  • Must be able to work in inclement weather
  • Excellent oral and written communication skills
  • Ability to work in a team environment

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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