Jobs Xcel Energy – Contact Center Representative

Job Description:

The Customer Contact Representative’s primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact.

Job Responsibilities:

• Participate in on call rotation required.
• Provide technical support to customers.
• Provide high quality customer interaction through multiple channels in a Contact Center environment.
• Performs other duties as assigned, including work on special projects.
• Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
• Responds to complex inquiries.
• Anticipate the customer’s needs and consults with them by offering solutions and problem solving.

Job Requirements:

• High School Diploma or equivalent.
• Bilingual/Spanish experience is a plus.
• Minimum 18 months of customer service experience.
• Experience promoting product and services preferred.

Job Details:

Company: Xcel Energy

Vacancy Type: Full Time

Job Location: Winona, MN, US

Application Deadline: N/A

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